Sales are FOB Florida. Shipping costs to all other locations will be assessed at the time of order placement and will be the responsibility of the purchaser.
Cancellations are accepted if order has not been packed. If the order has been packed there will be a 20% restocking fee for cancellation. Orders cannot be cancelled if product has already left the warehouse.
Returns and Exchanges:
Rollabind wants all of our customers to be completely satisfied with their purchases. Should you decide to return or exchange an item, simply ship the item to :
Rollabind Returns Department
6600 West Rogers Circle, #6
Boca Raton, FL 33487
Items may be returned to us within 30 days of the purchase date, for exchange, merchandise credit, or full refund.
In the event you received an incorrect item, or should you need a return label, please feel free to contact our customer service department at 1-888-270-8478, or email us at email@example.com.
We design and manufacture our products with great quality materials and attention to detail. Rollabind provides a Limited Warranty that our products will be devoid of defects in materials. Our Limited Warranty does not cover damage resulting from mishandling by transport companies. If your products is damaged during shipping please submit a claim with the respective transport company. Although unlikely, if the materials or workmanship in your products happens to be defective we will repair or replace it, if it cannot be repaired. In this event please e-mail or write to our customer service department explaining the defect, if possible including a photograph of the damage and providing proof of purchase. Include all of your contact information.
Upon receipt of your information we will assess the damage and provide you with a claim number. Thereafter we will inform you of where and how to send your products for repair or replacement. This process is necessary to validate all Limited Warranty issues.
The Limited Warranty is valid for one year from the date of purchase. Rollabind reserves the right to make final judgment on all claims.
All custom orders require an advance deposit of 70% of the order total.